Terms and Conditions

Effective Date: 01/01/2025

Welcome to TV Media Wall! These Terms and Conditions govern your use of our website (www.tvmediawall.co.uk) and our services. By accessing or using our website and services, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our services.

1. Definitions

• “Company” refers to TV Media Wall, including its website and services.
• “User,” “You,” or “Customer” refers to any person or entity using our services.
• “Services” refer to all offerings provided by TV Media Wall, including custom media wall installations, TV wall mounting, home improvement services, and wire management solutions.

2. Services Offered

TV Media Wall provides the following services:
✔ Custom TV Media Walls – Design and installation of bespoke entertainment walls.
✔ TV Wall Mounting – Secure mounting of TVs with cable management solutions.
✔ Home Improvement Services – Renovations and installations, including kitchen, bathroom, electrical, and roofing services.
✔ Wire Management Solutions – Professional organization and concealment of wires for a neat and safe space.

All services are subject to availability and may vary based on location.

3. Booking and Payments

• To book our services, customers must provide accurate details and confirm the service scope.
• A deposit or full payment may be required before the commencement of work.
• Payments can be made via bank transfer, credit/debit card, or other accepted payment methods.
• All prices are subject to VAT (if applicable) and may change without prior notice.
• Failure to make payments on time may result in delays or cancellations.

4. Cancellations and Refunds

• Customers may cancel or reschedule a service by providing at least 48 hours’ notice.
• Deposits may be non-refundable if a cancellation is made after work has started or materials have been purchased.
• Refunds will be processed only in cases of service failure or non-delivery, subject to review.

5. Installation and Workmanship

• All installations are performed by qualified professionals following industry standards.
• Customers must ensure the installation area is prepared and accessible before work begins.
• TV Media Wall is not responsible for structural issues (e.g., weak walls, hidden wiring, or plumbing) that may affect installation.
• Any additional work or modifications requested after installation may incur extra charges.

6. Warranty and Liability

• We offer a limited warranty on workmanship and materials used, with specific terms provided at the time of installation.
• The warranty does not cover damages caused by improper use, third-party interference, or external factors beyond our control.
• TV Media Wall is not liable for indirect damages, such as loss of income or business disruption, resulting from delays or service issues.
• In case of defects or issues, customers must report the problem within 14 days of installation.

7. Customer Responsibilities

• Customers must provide accurate details when booking services.
• Ensure safe access to the premises for our team.
• Obtain necessary permissions or approvals (e.g., landlord consent) before installation.
• Report any concerns or issues immediately for resolution.

8. Intellectual Property

• All content, designs, images, and trademarks on the TV Media Wall website and marketing materials are our property and cannot be copied or used without permission.
• Customers may not claim ownership of custom designs created by TV Media Wall.

9. Privacy and Data Protection

• TV Media Wall collects and processes personal data in compliance with UK GDPR and our Privacy Policy.
• Personal information is used solely for service delivery, customer support, and marketing (if opted-in).
• We do not sell or share customer data with third parties without consent.

For more details, please refer to our Privacy Policy.

10. Dispute Resolution

• We aim to resolve any disputes amicably. If an issue arises, please contact us at [email protected].
• If a resolution cannot be reached, disputes will be handled in accordance with UK law.

11. Changes to Terms and Conditions

TV Media Wall reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on our website. Customers are encouraged to review these terms regularly.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: [email protected]
📞 Phone: +44 7444180577
📍 Address: Quarles Park Road, Chadwell Heath, Romford RM6 4DE

By using our services, you agree to these Terms and Conditions.